Vendor-reported status observed by INTERNETMON

Zendesk status

Zendesk · Zendesk Status

Operational

Zendesk reports 16 top-level service(s) for the All-locations view, 0 active incident(s), and 1 maintenance window(s).

Products by account or location

Checked 2026-09-18T15:42:09.947396+00:00 Poll cadence every 60 seconds Feed state fresh

Official signal: this is the provider's own report, collected and retained inside INTERNETMON. Compare it with independent regional monitoring when troubleshooting.

Active incidents

0 retained of 0 reported

No active incidents were included in this vendor report.

Maintenance

1 retained of 1 reported

Scheduled Maintenance - October 5-20, 2026 - Pod 15 - Analytics Data Migration

Status investigating Starts 2026-10-05T00:00:00.000Z Ends 2026-10-20T00:00:00.000Z Updated 2026-10-05T00:00:00.000Z

Component health

Complete source scope

Reported

Retained

Affected retained

Projection scope: complete · 16 retained of 16 reported components.

Support Operational

Knowledge Operational

AI Agents Operational

Chat Operational

Voice Operational

Analytics Operational

Workforce Management Operational

Quality Assurance Operational

Sales Operational

Forethought AI Agents Operational

Sunshine Platform Operational

Sunshine Conversations Operational

ES AI Agents Operational

Advanced Action Flows Operational

Contact Center Operational

Services Operational

Recent observed status changes and checkpoints

Up to 30 days retained

These are sparse stored checkpoints—state changes plus hourly samples—not an uptime calculation or an exact incident duration.

2026-09-18T15:38:06.868965+00:00

Operational

HTTP 200 · 271.94 ms feed latency

2026-09-18T14:37:32.576675+00:00

Operational

HTTP 200 · 328.06 ms feed latency

2026-09-18T13:36:54.869269+00:00

Operational

HTTP 200 · 216.79 ms feed latency

2026-09-18T12:35:57.341282+00:00

Operational

HTTP 200 · 239.44 ms feed latency

2026-09-18T11:35:21.928427+00:00

Operational

HTTP 200 · 300.92 ms feed latency

2026-09-18T10:34:48.626288+00:00

Operational

HTTP 200 · 245.78 ms feed latency

2026-09-18T09:34:10.813734+00:00

Operational

HTTP 200 · 187.87 ms feed latency

2026-09-18T08:33:37.024995+00:00

Operational

HTTP 200 · 328.25 ms feed latency

2026-09-18T07:33:05.042491+00:00

Operational

HTTP 200 · 327.52 ms feed latency

2026-09-18T06:33:03.381769+00:00

Operational

HTTP 200 · 329.48 ms feed latency

Collection details

Sanitized public metadata

Provider adapter

Zendesk Status

Feed response

HTTP 200

Feed latency

318.16 ms

JSON source

Sanitized detail projection