{"current":{"active_incidents":["SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines","SMS Delivery Delays from Twilio to Algar Telecom Brazil","MMS Delivery Failures from Telstra Australia to a Subset of Twilio Australia Phone Numbers","Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong"],"activity_catalog":{"incident_reported_count":4,"incident_retained_count":4,"maintenance_reported_count":37,"maintenance_retained_count":25},"checked_at":"2026-09-18T16:36:45.921028+00:00","component_catalog":{"group_count":20,"reported_count":171,"retained_count":100,"scope":"complete","truncated":true},"components":[{"group_id":"845g2nnr0ls9","group_name":"ELASTIC SIP TRUNKING US1","id":"f7f727f39kx3","name":"Origination US1","status":"operational"},{"group_id":"5myw7f7x6ylm","group_name":"DEVELOPER TOOLS","id":"g4hs7h64k9fv","name":"Console","status":"operational"},{"group_id":"vz5v126ykmgd","group_name":"ACCOUNT SECURITY","id":"mq9q3ytpkyfz","name":"Authy 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US1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"42zx9w2kmtvf","name":"SMS, Latin America","status":"degraded"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"7ypw8tsmyr78","name":"Flex Conversations","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"vxzcyt0zk4m8","name":"Recording Transcriptions AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"97v3wlsvnn50","name":"Recording Transcriptions IE1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"50pr269zqrwj","name":"Voice, APAC","status":"degraded"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"2nd0jdj36wpq","name":"MMS, APAC","status":"degraded"},{"group_id":"","id":"hjfntfyhnn4l","name":"INTERCONNECT","status":"maintenance"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"t4bxfcg2ppvb","name":"Lookup Line Type Intelligence [Legacy API]","status":"degraded"}],"detail":"Atlassian Statuspage reports Partially Degraded Service.","http_status":200,"impact_scope":null,"incidents":[{"id":"g4fl0jz54b4d","impact":"degraded","last_update_at":"2026-09-18T08:57:11.920-07:00","latest_update":"We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","name":"SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines","status":"monitoring"},{"id":"ppqrr2064hwx","impact":"degraded","last_update_at":"2026-09-18T08:49:16.036-07:00","latest_update":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","name":"SMS Delivery Delays from Twilio to Algar Telecom Brazil","status":"identified"},{"id":"s8jpzd7tz8zq","impact":"degraded","last_update_at":"2026-09-18T04:00:23.560-07:00","latest_update":"Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.","name":"MMS Delivery Failures from Telstra Australia to a Subset of Twilio Australia Phone Numbers","status":"investigating"},{"id":"yr85fb7343g8","impact":"degraded","last_update_at":"2026-09-18T00:34:28.639-07:00","latest_update":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","name":"Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong","status":"identified"}],"latency_ms":141.08,"maintenance":[{"id":"y7f8zngqwkp0","impact":"maintenance","last_update_at":"2026-09-18T07:58:53.459-07:00","latest_update":"

The Sberbank Mobile network in Russia is conducting an emergency maintenance from 18 September 2026 at 13:00 PDT until 18 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

\n\n

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

","name":"Russia SMS Carrier Maintenance - Sberbank Mobile","scheduled_for":"2026-09-18T13:00:00.000-07:00","scheduled_until":"2026-09-18T14:00:00.000-07:00","status":"scheduled"},{"id":"0l0pfc005t1t","impact":"maintenance","last_update_at":"2026-09-04T16:07:57.359-07:00","latest_update":"

The Globe Telecom network in the Philippines is conducting a planned maintenance from 20 September 2026 at 12:00 PDT until 20 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

","name":"Philippines SMS Carrier Maintenance - Globe Telecom","scheduled_for":"2026-09-20T12:00:00.000-07:00","scheduled_until":"2026-09-20T14:00:00.000-07:00","status":"scheduled"},{"id":"txd26jrm5ljw","impact":"maintenance","last_update_at":"2026-09-16T14:25:33.855-07:00","latest_update":"

Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

\n\n

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

","name":"United Kingdom Account Security Carrier Partner Maintenance - EE","scheduled_for":"2026-09-21T14:00:00.000-07:00","scheduled_until":"2026-09-21T20:00:00.000-07:00","status":"scheduled"},{"id":"dfcv95567dpt","impact":"maintenance","last_update_at":"2026-09-15T06:17:02.785-07:00","latest_update":"

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.

","name":"Czech Republic SMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-21T15:00:00.000-07:00","scheduled_until":"2026-09-21T16:00:00.000-07:00","status":"scheduled"},{"id":"29ct6q08s5sy","impact":"maintenance","last_update_at":"2026-08-24T23:49:02.542-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-21T15:00:00.000-07:00","scheduled_until":"2026-09-21T21:00:00.000-07:00","status":"scheduled"},{"id":"mmqgyb95vvtl","impact":"maintenance","last_update_at":"2026-09-16T14:24:51.537-07:00","latest_update":"

The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

","name":"United States SMS and MMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-21T19:00:00.000-07:00","scheduled_until":"2026-09-22T04:00:00.000-07:00","status":"scheduled"},{"id":"gtp122xmwnfr","impact":"maintenance","last_update_at":"2026-09-17T06:19:04.154-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-21T20:00:00.000-07:00","scheduled_until":"2026-09-22T05:00:00.000-07:00","status":"scheduled"},{"id":"73539x81qn88","impact":"maintenance","last_update_at":"2026-09-04T13:03:03.801-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 23:00 PDT until 22 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-21T23:00:00.000-07:00","scheduled_until":"2026-09-22T03:00:00.000-07:00","status":"scheduled"},{"id":"mk93l4l6tlk6","impact":"maintenance","last_update_at":"2026-08-24T23:50:07.568-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-22T15:00:00.000-07:00","scheduled_until":"2026-09-22T21:00:00.000-07:00","status":"scheduled"},{"id":"3ty1jrlty6pg","impact":"maintenance","last_update_at":"2026-09-15T15:34:26.901-07:00","latest_update":"Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected.\n\nImpacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId}\n\nThis applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.","name":"Planned Maintenance on the Knowledge Bases Service","scheduled_for":"2026-09-22T17:00:00.000-07:00","scheduled_until":"2026-09-22T19:00:00.000-07:00","status":"scheduled"},{"id":"f4fr53yhmd3c","impact":"maintenance","last_update_at":"2026-09-09T00:00:42.073-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-22T17:00:00.000-07:00","scheduled_until":"2026-09-22T18:00:00.000-07:00","status":"scheduled"},{"id":"2ss3wb4898zt","impact":"maintenance","last_update_at":"2026-09-16T14:25:08.634-07:00","latest_update":"

The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

","name":"United States SMS and MMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-22T19:00:00.000-07:00","scheduled_until":"2026-09-23T04:00:00.000-07:00","status":"scheduled"},{"id":"qt0w7q2m8ygn","impact":"maintenance","last_update_at":"2026-09-18T05:30:16.219-07:00","latest_update":"

The AT&T network in the United States is conducting a planned maintenance from 22 September 2026 at 20:00 PDT until 23 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.

","name":"United States SMS Carrier Maintenance - AT&T","scheduled_for":"2026-09-22T20:00:00.000-07:00","scheduled_until":"2026-09-23T00:00:00.000-07:00","status":"scheduled"},{"id":"fnbrf7bww63l","impact":"maintenance","last_update_at":"2026-09-01T07:30:00.600-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-23T13:00:00.000-07:00","scheduled_until":"2026-09-23T17:00:00.000-07:00","status":"scheduled"},{"id":"5lnpnmx0wptn","impact":"maintenance","last_update_at":"2026-08-12T11:57:19.457-07:00","latest_update":"

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

","name":"United States and Canada Twilio SMS and MMS Maintenance","scheduled_for":"2026-09-23T20:00:00.000-07:00","scheduled_until":"2026-09-24T00:00:00.000-07:00","status":"scheduled"},{"id":"t4xxh3lqxh4j","impact":"maintenance","last_update_at":"2026-09-16T06:36:46.822-07:00","latest_update":"

Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

\n\n

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth

","name":"United Kingdom Account Security Carrier Partner Maintenance - Three","scheduled_for":"2026-09-23T21:00:00.000-07:00","scheduled_until":"2026-09-23T23:00:00.000-07:00","status":"scheduled"},{"id":"65ccc7dhrh7x","impact":"maintenance","last_update_at":"2026-09-17T12:25:02.318-07:00","latest_update":"In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT. \n\nDuring this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of <10s. \n\nThank you for your patience through this maintenance.","name":"Infrastructure Maintenance: Saturday, September 26, from 11AM-5PM PT","scheduled_for":"2026-09-26T11:00:00.000-07:00","scheduled_until":"2026-09-26T17:00:00.000-07:00","status":"scheduled"},{"id":"x819gdqgdf3y","impact":"maintenance","last_update_at":"2026-09-04T16:08:14.497-07:00","latest_update":"

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

","name":"Philippines SMS Carrier Maintenance - Globe Telecom","scheduled_for":"2026-09-27T12:00:00.000-07:00","scheduled_until":"2026-09-27T14:00:00.000-07:00","status":"scheduled"},{"id":"7lwgp8fhvflf","impact":"maintenance","last_update_at":"2026-09-01T07:30:17.303-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-28T13:00:00.000-07:00","scheduled_until":"2026-09-28T17:00:00.000-07:00","status":"scheduled"},{"id":"2m1lxtzvwgyr","impact":"maintenance","last_update_at":"2026-09-10T06:28:45.006-07:00","latest_update":"

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.

","name":"Japan SMS Carrier Partner Maintenance","scheduled_for":"2026-09-29T06:00:00.000-07:00","scheduled_until":"2026-09-29T07:00:00.000-07:00","status":"scheduled"},{"id":"3d8v00z3cpnz","impact":"maintenance","last_update_at":"2026-09-01T07:31:18.089-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-30T13:00:00.000-07:00","scheduled_until":"2026-09-30T17:00:00.000-07:00","status":"scheduled"},{"id":"llgjrx3hx6zl","impact":"maintenance","last_update_at":"2026-09-18T08:56:05.176-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-30T13:00:00.000-07:00","scheduled_until":"2026-09-30T18:00:00.000-07:00","status":"scheduled"},{"id":"m96wvqb8by1p","impact":"maintenance","last_update_at":"2026-08-12T11:57:35.917-07:00","latest_update":"

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

","name":"United States and Canada Twilio SMS and MMS Maintenance","scheduled_for":"2026-09-30T20:00:00.000-07:00","scheduled_until":"2026-10-01T00:00:00.000-07:00","status":"scheduled"},{"id":"4tqmz4mx8rq6","impact":"maintenance","last_update_at":"2026-09-16T15:17:05.357-07:00","latest_update":"

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.

","name":"United States SMS and MMS Carrier Partner Maintenance","scheduled_for":"2026-10-05T21:00:00.000-07:00","scheduled_until":"2026-10-06T03:00:00.000-07:00","status":"scheduled"},{"id":"qcrnb1c1ygp5","impact":"maintenance","last_update_at":"2026-09-04T13:01:19.572-07:00","latest_update":"

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

","name":"Multiple Destination SMS Carrier Partner 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Memory","status":"operational"},{"group_id":"5myw7f7x6ylm","group_name":"DEVELOPER TOOLS","id":"4rv9xfxmdjg9","name":"REST API","status":"operational"},{"group_id":"j3s4w3gnsj08","group_name":"PROGRAMMABLE VOICE US1","id":"l2p2s96tdsf4","name":"Conference US1","status":"operational"},{"group_id":"31pkbykrvbwr","group_name":"PROGRAMMABLE VIDEO","id":"jncbcddlmbhn","name":"Network Traversal Service","status":"operational"},{"group_id":"m8p285mfbblr","group_name":"SERVERLESS","id":"qf1ppcsw1jvh","name":"Sync","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"32f2bm54nkvv","name":"SMS Toll-Free, North America","status":"operational"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"fhrcxjv8wcjs","name":"Flex Queue Stats","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"2lchkffbp2k9","name":"Conference AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"vjcnzg66l66t","name":"Conference IE1","status":"operational"},{"group_id":"2y4fzn228f04","group_name":"CONVERSATIONS","id":"m8vfg5ddymxk","name":"Enterprise Knowledge","status":"operational"},{"group_id":"j3s4w3gnsj08","group_name":"PROGRAMMABLE VOICE US1","id":"frxynt0ffp5w","name":"Recording US1","status":"operational"},{"group_id":"31pkbykrvbwr","group_name":"PROGRAMMABLE VIDEO","id":"by1b8ylwwgs6","name":"Go Rooms","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"tvjwfvczkf46","name":"MMS Toll-Free, North America","status":"operational"},{"group_id":"5myw7f7x6ylm","group_name":"DEVELOPER TOOLS","id":"y0thq9hlt5m8","name":"Bulk Export","status":"degraded"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"yk293200bcps","name":"Flex Teams View","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"69t29fzy6yjb","name":"Recording AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"t7rg8fd47zcv","name":"Recording IE1","status":"operational"},{"group_id":"j3s4w3gnsj08","group_name":"PROGRAMMABLE VOICE US1","id":"tfdww2zxylgd","name":"Queue US1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"2v3v92mz2m4h","name":"Voice, North America","status":"operational"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"mw3ktpy92305","name":"Flex Admin Console","status":"operational"},{"group_id":"31pkbykrvbwr","group_name":"PROGRAMMABLE VIDEO","id":"45nc391hhv9v","name":"Video Insights","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"w8wf9kts7p5h","name":"Queue AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"qr0kvtnbjpxm","name":"Queue IE1","status":"operational"},{"group_id":"j3s4w3gnsj08","group_name":"PROGRAMMABLE VOICE US1","id":"dv0j99s68yxn","name":"Text-to-Speech US1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"fbtv2g9t3z25","name":"Voice, Latin America","status":"operational"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"vxjqr22fbl36","name":"Flex Routing","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"m9x3h7rjxckb","name":"Text-to-Speech AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"blg1bznjg73v","name":"Text-to-Speech IE1","status":"operational"},{"group_id":"31pkbykrvbwr","group_name":"PROGRAMMABLE VIDEO","id":"2vfx22h9nhbk","name":"Realtime Transcriptions","status":"operational"},{"group_id":"","id":"b9z92qjr2p04","name":"TaskRouter","status":"operational"},{"group_id":"j3s4w3gnsj08","group_name":"PROGRAMMABLE VOICE US1","id":"86c0cvzk43pv","name":"Recording Transcriptions US1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"42zx9w2kmtvf","name":"SMS, Latin America","status":"degraded"},{"group_id":"p750yl3t5mwk","group_name":"FLEX","id":"7ypw8tsmyr78","name":"Flex Conversations","status":"operational"},{"group_id":"51lh6wvpntpq","group_name":"PROGRAMMABLE VOICE AU1","id":"vxzcyt0zk4m8","name":"Recording Transcriptions AU1","status":"operational"},{"group_id":"1rcr7zgktjnh","group_name":"PROGRAMMABLE VOICE IE1","id":"97v3wlsvnn50","name":"Recording Transcriptions IE1","status":"operational"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"50pr269zqrwj","name":"Voice, APAC","status":"degraded"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"2nd0jdj36wpq","name":"MMS, APAC","status":"degraded"},{"group_id":"","id":"hjfntfyhnn4l","name":"INTERCONNECT","status":"maintenance"},{"group_id":"j8hlnyphbbs0","group_name":"CARRIER NETWORK","id":"t4bxfcg2ppvb","name":"Lookup Line Type Intelligence [Legacy API]","status":"degraded"}],"detail":"Atlassian Statuspage reports Partially Degraded Service.","http_status":200,"impact_scope":null,"incidents":[{"id":"g4fl0jz54b4d","impact":"degraded","last_update_at":"2026-09-18T08:57:11.920-07:00","latest_update":"We have observed a recovery in SMS delivery receipts from Twilio to Globe Telecom network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.","name":"SMS Delivery Receipt Delays from Twilio to Globe Telecom Philippines","status":"monitoring"},{"id":"ppqrr2064hwx","impact":"degraded","last_update_at":"2026-09-18T08:49:16.036-07:00","latest_update":"Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.","name":"SMS Delivery Delays from Twilio to Algar Telecom Brazil","status":"identified"},{"id":"s8jpzd7tz8zq","impact":"degraded","last_update_at":"2026-09-18T04:00:23.560-07:00","latest_update":"Twilio customers may be experiencing MMS delivery failures from Telstra network subscribers in Australia to a subset of Twilio Australia Phone Numbers. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.","name":"MMS Delivery Failures from Telstra Australia to a Subset of Twilio Australia Phone Numbers","status":"investigating"},{"id":"yr85fb7343g8","impact":"degraded","last_update_at":"2026-09-18T00:34:28.639-07:00","latest_update":"Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.","name":"Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong","status":"identified"}],"latency_ms":141.08,"maintenance":[{"id":"y7f8zngqwkp0","impact":"maintenance","last_update_at":"2026-09-18T07:58:53.459-07:00","latest_update":"

The Sberbank Mobile network in Russia is conducting an emergency maintenance from 18 September 2026 at 13:00 PDT until 18 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

\n\n

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

","name":"Russia SMS Carrier Maintenance - Sberbank Mobile","scheduled_for":"2026-09-18T13:00:00.000-07:00","scheduled_until":"2026-09-18T14:00:00.000-07:00","status":"scheduled"},{"id":"0l0pfc005t1t","impact":"maintenance","last_update_at":"2026-09-04T16:07:57.359-07:00","latest_update":"

The Globe Telecom network in the Philippines is conducting a planned maintenance from 20 September 2026 at 12:00 PDT until 20 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

","name":"Philippines SMS Carrier Maintenance - Globe Telecom","scheduled_for":"2026-09-20T12:00:00.000-07:00","scheduled_until":"2026-09-20T14:00:00.000-07:00","status":"scheduled"},{"id":"txd26jrm5ljw","impact":"maintenance","last_update_at":"2026-09-16T14:25:33.855-07:00","latest_update":"

Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 September 2026 at 14:00 PDT until 21 September 2026 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

\n\n

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

","name":"United Kingdom Account Security Carrier Partner Maintenance - EE","scheduled_for":"2026-09-21T14:00:00.000-07:00","scheduled_until":"2026-09-21T20:00:00.000-07:00","status":"scheduled"},{"id":"dfcv95567dpt","impact":"maintenance","last_update_at":"2026-09-15T06:17:02.785-07:00","latest_update":"

The T-Mobile network in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile Czech Republic handsets.

","name":"Czech Republic SMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-21T15:00:00.000-07:00","scheduled_until":"2026-09-21T16:00:00.000-07:00","status":"scheduled"},{"id":"29ct6q08s5sy","impact":"maintenance","last_update_at":"2026-08-24T23:49:02.542-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 21 September 2026 at 15:00 PDT until 21 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-21T15:00:00.000-07:00","scheduled_until":"2026-09-21T21:00:00.000-07:00","status":"scheduled"},{"id":"mmqgyb95vvtl","impact":"maintenance","last_update_at":"2026-09-16T14:24:51.537-07:00","latest_update":"

The T-Mobile network in the United States is conducting a planned maintenance from 21 September 2026 at 19:00 PDT until 22 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

","name":"United States SMS and MMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-21T19:00:00.000-07:00","scheduled_until":"2026-09-22T04:00:00.000-07:00","status":"scheduled"},{"id":"gtp122xmwnfr","impact":"maintenance","last_update_at":"2026-09-17T06:19:04.154-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 20:00 PDT until 22 September 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-21T20:00:00.000-07:00","scheduled_until":"2026-09-22T05:00:00.000-07:00","status":"scheduled"},{"id":"73539x81qn88","impact":"maintenance","last_update_at":"2026-09-04T13:03:03.801-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 21 September 2026 at 23:00 PDT until 22 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-21T23:00:00.000-07:00","scheduled_until":"2026-09-22T03:00:00.000-07:00","status":"scheduled"},{"id":"mk93l4l6tlk6","impact":"maintenance","last_update_at":"2026-08-24T23:50:07.568-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 22 September 2026 at 15:00 PDT until 22 September 2026 at 21:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-22T15:00:00.000-07:00","scheduled_until":"2026-09-22T21:00:00.000-07:00","status":"scheduled"},{"id":"3ty1jrlty6pg","impact":"maintenance","last_update_at":"2026-09-15T15:34:26.901-07:00","latest_update":"Twilio is performing planned maintenance on the Knowledge Bases service on 22 September 2026 from 17:00 PDT until 19:00 PDT. During the maintenance window, Knowledge Bases cannot be created, updated, or deleted. These requests will return an HTTP 503 response. Existing Knowledge Bases remain fully available for search and retrieval, and Knowledge Source operations are not affected.\n\nImpacted operations: POST /v2/ControlPlane/KnowledgeBases, PATCH/v2/ControlPlane/KnowledgeBases/{kbId} and DELETE/v2/ControlPlane/KnowledgeBases/{kbId}\n\nThis applies to all customers in all regions. Customers who need to create, update, or delete a Knowledge Base should complete those changes before 17:00 PDT, or wait until after the window closes. Write access is restored automatically when maintenance completes; no customer action is required.","name":"Planned Maintenance on the Knowledge Bases Service","scheduled_for":"2026-09-22T17:00:00.000-07:00","scheduled_until":"2026-09-22T19:00:00.000-07:00","status":"scheduled"},{"id":"f4fr53yhmd3c","impact":"maintenance","last_update_at":"2026-09-09T00:00:42.073-07:00","latest_update":"

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2026 at 17:00 PDT until 22 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS from AT&T United States handsets via subset of United States long codes.

","name":"United States SMS Carrier Partner Maintenance","scheduled_for":"2026-09-22T17:00:00.000-07:00","scheduled_until":"2026-09-22T18:00:00.000-07:00","status":"scheduled"},{"id":"2ss3wb4898zt","impact":"maintenance","last_update_at":"2026-09-16T14:25:08.634-07:00","latest_update":"

The T-Mobile network in the United States is conducting a planned maintenance from 22 September 2026 at 19:00 PDT until 23 September 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

","name":"United States SMS and MMS Carrier Maintenance - T-Mobile","scheduled_for":"2026-09-22T19:00:00.000-07:00","scheduled_until":"2026-09-23T04:00:00.000-07:00","status":"scheduled"},{"id":"qt0w7q2m8ygn","impact":"maintenance","last_update_at":"2026-09-18T05:30:16.219-07:00","latest_update":"

The AT&T network in the United States is conducting a planned maintenance from 22 September 2026 at 20:00 PDT until 23 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.

","name":"United States SMS Carrier Maintenance - AT&T","scheduled_for":"2026-09-22T20:00:00.000-07:00","scheduled_until":"2026-09-23T00:00:00.000-07:00","status":"scheduled"},{"id":"fnbrf7bww63l","impact":"maintenance","last_update_at":"2026-09-01T07:30:00.600-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 23 September 2026 at 13:00 PDT until 23 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-23T13:00:00.000-07:00","scheduled_until":"2026-09-23T17:00:00.000-07:00","status":"scheduled"},{"id":"5lnpnmx0wptn","impact":"maintenance","last_update_at":"2026-08-12T11:57:19.457-07:00","latest_update":"

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

","name":"United States and Canada Twilio SMS and MMS Maintenance","scheduled_for":"2026-09-23T20:00:00.000-07:00","scheduled_until":"2026-09-24T00:00:00.000-07:00","status":"scheduled"},{"id":"t4xxh3lqxh4j","impact":"maintenance","last_update_at":"2026-09-16T06:36:46.822-07:00","latest_update":"

Our carrier partner Three United Kingdom is conducting a planned maintenance from 23 September 2026 at 21:00 PDT until 23 September 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

\n\n

Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth

","name":"United Kingdom Account Security Carrier Partner Maintenance - Three","scheduled_for":"2026-09-23T21:00:00.000-07:00","scheduled_until":"2026-09-23T23:00:00.000-07:00","status":"scheduled"},{"id":"65ccc7dhrh7x","impact":"maintenance","last_update_at":"2026-09-17T12:25:02.318-07:00","latest_update":"In order to increase the stability and scalability of our systems, we are performing an emergency maintenance on our infrastructure on September 26, 2026 from 11AM to 5PM PT. \n\nDuring this time, customers may experience failures when trying to attempt new signups and upgrades. Mail delays expected on the order of <10s. \n\nThank you for your patience through this maintenance.","name":"Infrastructure Maintenance: Saturday, September 26, from 11AM-5PM PT","scheduled_for":"2026-09-26T11:00:00.000-07:00","scheduled_until":"2026-09-26T17:00:00.000-07:00","status":"scheduled"},{"id":"x819gdqgdf3y","impact":"maintenance","last_update_at":"2026-09-04T16:08:14.497-07:00","latest_update":"

The Globe Telecom network in the Philippines is conducting a planned maintenance from 27 September 2026 at 12:00 PDT until 27 September 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

","name":"Philippines SMS Carrier Maintenance - Globe Telecom","scheduled_for":"2026-09-27T12:00:00.000-07:00","scheduled_until":"2026-09-27T14:00:00.000-07:00","status":"scheduled"},{"id":"7lwgp8fhvflf","impact":"maintenance","last_update_at":"2026-09-01T07:30:17.303-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 28 September 2026 at 13:00 PDT until 28 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-28T13:00:00.000-07:00","scheduled_until":"2026-09-28T17:00:00.000-07:00","status":"scheduled"},{"id":"2m1lxtzvwgyr","impact":"maintenance","last_update_at":"2026-09-10T06:28:45.006-07:00","latest_update":"

Our SMS carrier partner in Japan is conducting a planned maintenance from 29 September 2026 at 06:00 PDT until 29 September 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan handsets.

","name":"Japan SMS Carrier Partner Maintenance","scheduled_for":"2026-09-29T06:00:00.000-07:00","scheduled_until":"2026-09-29T07:00:00.000-07:00","status":"scheduled"},{"id":"3d8v00z3cpnz","impact":"maintenance","last_update_at":"2026-09-01T07:31:18.089-07:00","latest_update":"

The Tele2 network in Russia is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

","name":"Russia SMS Carrier Maintenance - Tele2","scheduled_for":"2026-09-30T13:00:00.000-07:00","scheduled_until":"2026-09-30T17:00:00.000-07:00","status":"scheduled"},{"id":"llgjrx3hx6zl","impact":"maintenance","last_update_at":"2026-09-18T08:56:05.176-07:00","latest_update":"

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2026 at 13:00 PDT until 30 September 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

","name":"Czech Republic Voice Carrier Partner Maintenance","scheduled_for":"2026-09-30T13:00:00.000-07:00","scheduled_until":"2026-09-30T18:00:00.000-07:00","status":"scheduled"},{"id":"m96wvqb8by1p","impact":"maintenance","last_update_at":"2026-08-12T11:57:35.917-07:00","latest_update":"

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

","name":"United States and Canada Twilio SMS and MMS Maintenance","scheduled_for":"2026-09-30T20:00:00.000-07:00","scheduled_until":"2026-10-01T00:00:00.000-07:00","status":"scheduled"},{"id":"4tqmz4mx8rq6","impact":"maintenance","last_update_at":"2026-09-16T15:17:05.357-07:00","latest_update":"

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 05 October 2026 at 21:00 PDT until 06 October 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States long codes.

","name":"United States SMS and MMS Carrier Partner Maintenance","scheduled_for":"2026-10-05T21:00:00.000-07:00","scheduled_until":"2026-10-06T03:00:00.000-07:00","status":"scheduled"},{"id":"qcrnb1c1ygp5","impact":"maintenance","last_update_at":"2026-09-04T13:01:19.572-07:00","latest_update":"

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 05 October 2026 at 22:00 PDT until 06 October 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada long codes.

","name":"Multiple Destination SMS Carrier Partner Maintenance","scheduled_for":"2026-10-05T22:00:00.000-07:00","scheduled_until":"2026-10-06T04:00:00.000-07:00","status":"scheduled"}],"ok":true,"operational":false,"state":"degraded","status_label":null},"page":{"company":"Twilio","description":"Communications APIs by product and region","id":32,"interval_seconds":60,"last_checked_at":"2026-09-18T16:36:45.921028+00:00","name":"Twilio status","provider":"atlassian_statuspage","slug":"twilio","stale":false}}